- Easy & Free Connection Service
- Connect in 1 Call (9am-5pm, Monday-Friday)
- Sort Out All of Your Connections at Once
Organise your water connection in a few simple steps with HOOD.
Getting Your Water Connected for Free with HOOD.
While you're organising energy connections and moving services with HOOD, we'll take care of your water connection for free.
In the second step, connecting your power line is an excellent opportunity to utilise our HOOD services to ensure that you're getting the most from your current energy provider. Moving houses can present a great chance to find a better deal and provider that suits your home's lifestyle choices and usage.
Connect Water in 3 Simple Steps
Connect Water in 3 Simple Steps
Step 1. Choose your preferred way to connect
Connect In One Phone Call (1300 242 824)
Speak to one of our friendly connections specialists in Melbourne, available 9 am to 6 pm (Mon-Fri).
Step 2. Select a supplier
The number of options available to you for a water connection will depend on the area you're moving; we'll let you know about any differences in prices or billing it may apply.
Choose plans from leading Australian suppliers for each of your needs - Setup connections for electricity, gas, water, and internet, and obtain quotes for your relocation.
Step 3. Provide your details
Provide your details and complete your connection through the HOOD Chatbot faster than it takes you to make a coffee, or let us handle it over the phone in one call.
Tommy was a great help to organise connection to electricity and internet not quite completed but he is going to contact me again to finish, it was nice to have someone willing to follow through and has a very pleasant manner, very professional, knowledgeable and clear to understand
Made moving so easy - they arranged my electricity, gas and internet ready for my move in date free of charge
Hood's service is outstanding, and it has exceeded my expectations in every way. I would highly recommend your company to my family and friends. I recently had my NBN, Electricity and Removalist service done and I couldn't be happier with how fast and easy it is.
The customer service provided by Warren was top notch. They were incredibly patient with my many questions and explained the entire process beautifully. I am writing this 2 hours after the call so I cannot speak on the results of the product offered, but the quality of the call experience was great!
Have a question?
How long does it take to connect water and when can I get connected?
The good news is that water providers do not turn supply off between tenants, so water will already be connected when you move in. If you are going to be responsible for paying the water bills, make sure you inform the water provider of your move in date and details as soon as possible so that they can take a meter reading and ensure both you and the previous occupants are billed correctly. If you live in Victoria, HOOD can take care of this process for you, while setting up your other utilities connections.
What if the property is a new property?
If you are building a new home or office you will need to contact the water provider and apply for connection to their pipes so you have access to water, wastewater and stormwater services. A builder or plumber normally does this on your behalf and there are usually associated charges.
The average cost for a new water main line in Australia ranges between $1500 to $3000.
I'm renting, who is responsible for paying water bills?
Responsibilities for water charges vary depending on which state you are moving to. In Victoria, if the property has its own meter, the tenant is responsible for paying for water consumption (usually noted on the bill as water volume) and sewerage disposal charges. The landlord must pay all service charges including water supply and sewerage or drainage services. Some individual situations may differ and these are normally documented in your rental agreement.
In NSW, the landlord is responsible for paying water bills. If the premises are separately metered, and the property has water efficiency measures in place, the landlord is able to charge the tenant for water consumption. The landlord must provide you with a copy of the bill from the water provider, or other evidence, showing the cost of the water used.
Similar arrangements apply in other states such as QLD and the Northern Territory – so long as the water supply is individually metered and the tenancy agreement mentions it, tenants may be required to pay for water usage.
What if I'm moving into an apartment block that isn't individually metered?
Some apartment blocks, towers and townhouse developments have just one main meter that measures water consumption for the whole property. The water provider may bill individual apartment owners for a percentage of the water used by the entire apartment block or tower.
If you are renting a property that does not have a separate water meter, you are not responsible for setting up an account with the water provider. However, the owner or their real estate agent may be able to on-bill you for water charges. Responsibilities vary from state to state so it’s important to carefully read the details in your rental agreement and discuss with your landlord, agent or tenant advocacy group if you’re unsure.
What if I live in a rural area?
In some rural areas, there is no urban water supplied and the property owner will need to arrange water supply from a tank or bore with a septic system to manage wastewater. For rental properties, usually the landlord is responsible for the upkeep of tanks and associated equipment like pumps. If you are renting, roles and responsibilities for water tanks and septic tanks vary and should be documented in your rental agreement. Check with your landlord, agent or tenant advocacy group if you are unsure.
What does it cost to set up a water connection?
Most of the time, there is a fee to activate a water connection.
When the sale of a property occurs, the water provider will do a special meter reading in order to calculate the charges that are due at the time of settlement. They usually charge a fee for this which is payable by the new owner.
Some water providers charge a tenant meter read to the owner for each new tenant. This covers the cost of reading the meter between tenants and setting up a separate account for each tenant.
If you are moving to Victoria, HOOD can contact your water provider and set up your new account for free. We currently provide this service for many real estate agents as well as individual tenants. In addition to setting up a water connection at your new property, we can also help you engage electricity and gas providers in your area. On top of our regular services, we offer same-day services for those looking for urgent utility connections in their home.
Is there anything else I need to do?
It is your responsibility to provide safe access to the water meter so that the meter can be read. This means no locked gates or unrestrained animals. Failure to ensure this could result in your water supply being disconnected.
How often will I receive water bills?
Water bills are generally issued quarterly (once every three months).
What do I need to do at the property I am vacating?
If you are vacating a property and you were responsible for paying the water bill, notify the water provider of the date of your move and forwarding address. They will arrange a final meter read and send a final bill to your new address.
Where does my water actually come from?
Most urban water supply in Australia comes from rivers. The surrounding land around these rivers is called a catchment. Surface water runoff and groundwater flow via rivers and are caught in large man-made dams. The water is then treated to appropriate water quality standards and stored in reservoirs for future use. Water from these reservoirs travels via water mains to houses, schools, businesses and other users.
In some cases, your water may come from other sources such as recycled water or a desalination. Desalination is a process used to turn seawater into drinking water.
Some properties now have dual-pipe supply where one pipe supplies drinking water and the other pipe supplies recycled water which can be used for gardening, toilet flushing and other lower-grade uses.
If you live in a rural area, and do not have access to urban water supply, your water will likely come from tanks or a groundwater bore.
Catchment management authorities, water corporations and water retail providers, all work together to manage catchments, water treatment and storage facilities, pipes and other supply infrastructure.