Electricity Connections

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Choose your own Energy plan from top Australian providers with the HOOD Chatbot.

Sort out your connection in your own time and we'll do the rest.

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HOOD.ai mobile chatbot - easy way to connect electricity and gas in Facebook Messenger

Connecting Electricity with HOOD

While they'll likely be a collection of boxes that won't be unpacked for a couple of months after your move-in date, an electricity or gas connection is one thing that can't wait. At HOOD, we have the leading energy providers at the tips of our fingers. This means you can easily organise the electricity connection of your current and future home or find a new plan to suit your new home.

Getting your Electricity connected in your new home, no matter where you are

When moving home, only two steps are needed: disconnecting and connecting lines. With HOOD, we can ensure that you've given your current energy provider ample time to schedule a disconnection service to your current home. Ideally, this time frame falls at around one week's notice.  

In the second step, connecting your power line is an excellent opportunity to utilise our HOOD services to ensure that you're getting the most from your current energy provider. Moving houses can present a great chance to find a better deal and provider that suits your home's lifestyle choices and usage. 

Some other tips for moving homeowners include; 

  • When moving interstate, it's important to note that your current provider may not offer plans for your address. 
  • If you live with housemates, organise whose name will be on your new bills.
  • You may need to pay an early termination fee if you take this opportunity to change energy providers. 
  • On moving day, write down your metre reading to ensure you've been charged the correct amount on your first bill.

After an urgent Electricity connection?

One of the last things a homeowner wants to experience is to walk into their new home, flick the lights on and see nothing. But this is exactly why HOOD is here. We offer the assistance you need to connect you to a local electrician and connect your electricity today! Whether you've forgotten to connect your electricity or are in a situation where you need an urgent power connection for your new home, HOOD has the resources to help you connect with the right provider. 

We not only offer urgent electricity connections but can help find a plan to help you manage your new home's budget. All you have to do is jump onto HOOD, and one of our team will connect you to your provider and find an available electrician to get your electricity connected instantly. So you can focus on getting those boxes unpacked while HOOD organises the rest.

Helping Australians move their Electricity

HOOD offers two options to connect your electricity: over the phone and through the HOOD Chatbot. If you'd like to speak to a human, our call centre in Melbourne is available during business hours, and if you'd like to sort your connection out in your own time the Chatbot is available 24/7.

We'll do our best to find a suitable plan within your price range from one of the providers on our panel. Once you've selected a service, we'll grab a few details from you, and you're done! We'll take care of setting up your electricity service with your provider and you can get back to moving.

Connect Electricity in 3 Simple Steps

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Connect Electricity in 3 Simple Steps

Step 1. Choose your preferred way to connect

Connect Through HOOD Chatbot
Available 24/7. Use the HOOD Chatbot to organise your utilities like electricity, gas and more, right from your Facebook Messenger Logo 2 Facebook Messenger app.
Learn more about the HOOD Chatbot


Connect In 1 Phone Call
Speak to one of our friendly connections specialists in Melbourne, available 9 am to 6 pm (Mon-Fri).


Step 2. Select a supplier

Choose plans from leading Australian suppliers for each of your needs - Setup connections for electricity, gas, water, and internet, and obtain quotes for your relocation.

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Step 3. Provide your details

Provide your details and complete your connection through the HOOD Chatbot faster than it takes you to make a coffee, or let us handle it over the phone in one call.

Connect Now | HOOD CHATBOT

What our
customers say


Hood's service is outstanding, and it has exceeded my expectations in every way. I would highly recommend your company to my family and friends. I recently had my NBN, Electricity and Removalist service done and I couldn't be happier with how fast and easy it is.                                                                                                                                                                

Charlene M.
Google Review


Had HOOD contact me regarding the connection of electricity recently after an enquiry was made. Melissa was professional, friendly and able to answer all my questions. It was an easy transaction to complete where I felt confident the connection will go ahead on time without any glitches. Thanks and look forward to further transactions in the future.

Pana K.
Google Review


My real estate agent told me to expect a text from this company, which I received shortly after my lease was confirmed. I followed the prompts and got my electricity and gas set up so quickly. Would recommend.                                                                                                                                                                                                                                                                      

Grace M.
Google Review


I recently had the pleasure of connecting electricity through HOOD and customer service officer Melissa. From enquiry to connection approx. 24hours which was great and Melissa made the process clear and simple to understand. A big well done Melissa and HOOD for customer service. Thanks                                                                                                           

Robert M.
Google Review

Moving Electricity FAQs

Have a question? Here are some frequently asked questions we've encountered before. Can't find what you're looking for? Email us at info@hood.ai

  • + Connecting electricity to your new home

  • + How soon can I get connected?

  • + Moving from interstate?

How to connect electricity to my new home?

Spent hours searching online and waiting on hold trying to find the right provider? We're here to do the work for you.

HOOD is totally FREE to use. Just give us a call, check out the HOOD Chatbot or get us to give you a callback.

How soon can I get connected?

To minimise cost and hassle it's best to organise your electricity connection at least before its time to move.

If it does slip your mind, then HOOD might still be able to help. In most cases HOOD can arrange a same-day connection if your request is submitted before 11 a.m. on a day. Restrictions based on the area of your connection and additional fees may apply.

Moving from interstate?

If you're moving from one state to another, you'll need to pay attention to differences in regulations, prices and billing protocol.

Some states like Queensland and Western Australia have energy regulations that allow the government to determine the prices and providers, while others run through full retail competition. This means that depending on where in Australia you're moving, you could be entering an energy market with far more or far fewer retailers than you're used to.

What are my options for connecting electricity?

Your options when choosing an electricity provider depend on where you live. In some states there are more than thirty electricity providers to choose from, while other states or regions are regulated with just one electricity provider serving the whole state.

How long does it take to connect electricity?

It only takes a few minutes of your time and HOOD will take care of the rest. We’ll set up your connection for the date that you request; and if you need an urgent electricity connection, we may even be able to get you connected within hours. Some providers are also able to connect electricity on Saturdays.

How much does electricity cost?

The amount you’ll spend on electricity per month will vary widely depending on which provider you choose, the size of your household and the types of amenities your house has. If your evening routine includes a dip in the jacuzzi and a cold beverage from the second fridge, for example, you can expect to pay a little more.


Energy prices are charged per kilowatt hour (Kwh) – which is equivalent to 3600 kilojoules. According to a survey HOOD ran in 2020, customers in NSW could spend between 19.3 and 33.4 cents per Kwh, Victorians between 19.3 and 30.7 cents per Kwh, South Australians between 26.2 and 40.4 cents per Kwh and Queenslanders between 15.5 and 27.4 cents per Kwh.


The average two-person Australian household will pay around $125 per month in electricity bills, not accounting for potential discounts and concessions.

How do I choose the best option for me?

When connecting electricity, you’ll want to choose a provider that is both reliable and affordable. You want the electricity to be connected when promised and no nasty surprises when you receive your first bill.


Electricity is essentially charged based on how much you use, which is measured in kilowatt hours (kWh). So, it’s essential you consider the rate per kilowatt hour a provider offers you.  Generally, rates can vary from 16 cents per kilowatt hour to 40 cents per kilowatt hour, that difference can have a big impact on your wallet!


Electricity providers advertise various energy plans which detail the specific rates on offer.  Comparing between providers and their plans can be confusing as many offer different rates for different times of the day and additional incentives like ‘double up’ discounts for connecting both electricity and gas with the same provider and ‘pay on time’ discounts. Contract terms like the length of the contract, late payment and exit fees also vary between providers. How can you ensure you are comparing like-for-like? When it comes to assessing your options, knowledge and experience go a long way.


HOOD provides a service that is both independent and free of charge. We cut through the details and keep things simple.

What does it cost to get electricity connected?

It is possible that your energy provider may charge connections fees, which are passed on to you through your retailer. These fees can range between $10 and $100 and will appear on your first bill. HOOD is able to advise what to expect when you call us, so that you can plan for your first bill. We can help choose the right provider for you and organise your connection, minimising fees and charges. Our service is completely free of charge.


If you are a concession card holder, you may be eligible for a discount on supply and usage charges as well as connection and disconnection fees.

What if I have solar panels?

If you have a solar panel system installed, electricity generated through your solar panels is used in your home or workplace. Excess electricity you don’t use is fed back into the electricity grid that supplies both you and other users – when this happens, you’ll receive a credit on your electricity account for the amount of energy you have back to the grid.


Of course, when the sun isn’t shining, your home or office will use electricity from the grid via your electricity provider.


If your solar system includes a battery, then any excess electricity you generate during the day will be stored and used when the sun doesn’t shine.


If you have a solar system installed, that’s awesome! You’re on your way to some great savings on your electricity bills, and you’re reducing the strain on our electricity grid, which is great for the environment! The process for connecting your electricity is similar, but the pricing will differ. You will need to consider both the rate per kilowatt hour that the provider offers you for electricity you use from the grid as well as the feed-in tariff they offer for excess electricity your system generates back into the grid. Individual circumstances are important for solar customers, and our team members at HOOD take time to understand your specific case to advise on suitable plans.

What if I live in an apartment?

That will not be a problem. Electricity connections in many apartments are exactly the same as for houses. However, some apartments or commercial properties are part of an embedded network where you have fewer options and need to contact the designated energy provider directly. HOOD and your body corporate can help you with this.

What do I need to do at the property I am vacating?

When vacating a property, switch off all lights, heating and appliances and notify your electricity provider of your moving out date. Sometimes properties can be vacant for an extended period of time between tenants. Any lights, heating or other devices left on during that period will consume electricity.


As long as you have notified your electricity provider that you are vacating a property on a given date, the cost of that consumption is not your responsibility. However, switching off lights, heating and appliances before you vacate will ensure electricity is not wasted and that’s good for your wallet!

Where does my electricity actually come from?

Electricity in Australia is generated from a number of different sources including coal, wind and hydro (water). After the electricity has been generated it enters a transmission network where it travels across long distances via high voltage transmission lines. It then enters a low voltage distribution network, often referred to as the ‘grid’, through which power is delivered to homes, offices and factories.


Regardless of which electricity provider you choose, your electricity will come from the same transmission and distribution network and therefore the same source. Electricity retailers buy electricity from the distributor and sell it on to you.

How do I connect electricity if I’m moving interstate?

 Whether you're moving interstate or within your region, the steps needed to ensure your current and new home are ready will remain the same. 


Some states like Queensland and Western Australia have energy regulations that allow the government to determine the prices and providers. At the same time, other states run through a full retail competition, which means that the government imposes no restrictions, and you're free to choose and switch amongst electricity providers. When moving between these regulated and unregulated markets, it's important to note that prices will differ notably.

Is the process for connecting electricity different for renters?

When moving in and out of a rental property, your process will be essentially the same as moving into a new home. However, instead of you having to organise the disconnection/connection dates, your landlord will do this. 

What if I want to change electricity providers when I move?

When moving home, you're presented with an excellent opportunity to change your electricity provider. As you already have to contact them to organise the disconnection of your current home, it's only a simple extra step needed to change providers completely. This will mean that the first bill you get in your new home will become more cost-effective to your current usage and take up less room within your budget.

How much notice do I need to give to disconnect my current address?

When moving homes, you need to give your current provider at least a week's notice, but the more notice, the better. While your provider won't cut the power to your old home until a day after you've moved out, providing ample notice will mean avoiding any unnecessary hassles.

How do I disconnect my energy at a previous address?

You need to inform your current energy provider that you're moving, as they'll typically handle any scheduled disconnections. The disconnection to your current home will usually occur the day after you move out. To ensure this process goes as smoothly as possible, HOOD is here to help. We can make sure that you give your energy provider ample time to organise the disconnection from your current home.

Do I need to be there for my new address to get connected?

Moving homes is a busy time in anyone's life. Luckily, most energy providers don't need anyone home to be able to connect your new home. All you have to do is make sure that your electricity supply is switched off on the main switchboard beforehand for the technician to connect your new home successfully. 

You may need to be home during this connection if you live in Queensland or New South Wales.

When will I get my first electricity or gas bill after I've moved in?

Electricity bills are typically generated each quarter (4 months except if you live in Victoria which are sent out every two months. So the first energy bill you receive will always be from your old address. This bill will usually be sent a couple of weeks after your move and will cover the time from the start of the last quarter to the day you disconnected.


The first bill from the energy used in your new home could arrive between 10 and 100 days after you moved in, depending on the date you officially moved in. If you want more clarity, HOOD can help specify your specific dates. 

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